FathomRetail, Shopify application "the App” provides an all-in-one solution to find the product instantly: advanced multi-option filter in the collection and search pages "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
We receive all the information from the Shopify platform through Shopify API and Shopify Hooks. Read_Products This includes products and collections. We need this permission to sync the product, collection data between your Shopify store and our app for filtering and searching features. Read_Themes, Write_Themes This permission allows us to read store’s themes information for the auto theme setup process. Read_Script_Tags, Write_Script_Tags This permission allows us to insert filter script to your theme for filtering and searching features. Additionally, we collect the following type(s) of personal information from you once you have installed the App: Information about you and others who may access the App on behalf of your store, limited to your name and email address. All personal information is stored in our encrypted form.
We use the personal information we collect from you to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and provide you with information or advertising relating to our products or services.
We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other third parties or companies (other than to specific Shopify merchants you are interacting with, or to third-party apps or service providers being used by the merchants you are interacting with) for the marketing of their own products or services. Still, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
If you are a European resident, you have the right to access your personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to India, and the United States.
Our retention practices are: for the store owner, data is stored in our app databases and is stored as long as the store owner continues using the app; when the store owner uninstalls the app, the data is deleted. For application logs, data is collected for application analysis, monitoring and security purposes, and is kept for 3 months. Merchant name, email address and their billing details are maintained for 1 year for our analysis.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by sending the request to FathomRetail at: support@fathomretail.com